Question 1

How does the payment work?

Accepted Answer

Payments are securely processed via Stripe when booking. The amount is held and only transferred to the doctor after the consultation is completed.

Question 2

Is my medical data safe?

Accepted Answer

Yes, CallDoc is GDPR compliant. Your uploaded documents are only visible to the chosen doctor and are stored with encryption.

Question 3

Can I receive a medical prescription through CallDoc?

Accepted Answer

Yes, doctors can issue medical prescriptions (PDF format) and consultation reports directly to your patient account at the end of the call.

Question 4

What happens if the doctor doesn't show up?

Accepted Answer

If the consultation does not take place due to the doctor's fault, the amount held on your card will be fully refunded automatically.

Question 5

Do I need a special app for the video call?

Accepted Answer

No, the video call takes place directly in your browser (on mobile or desktop) without needing to install anything.